This allows Beautyrest to more greatly distribute quality products that our sleepers love.
There are many products Beautyrest licenses and are manufactured by a partner. No matter which Beautyrest Black model you choose, each comes with BlackICE 4.0, a.
Beautyrest pillow upgrade#
and the Cooling + Comfort upgrade means cooler sleep and the addition of a plush pillow top. It comes in either a medium-firm option or medium-soft feel with a plush pillow top. Typically, this is enough for us to help, but if we have any further questions, we will reach back out to you! The Beautyrest Black is a high-end hybrid mattress designed for cool sleep. Additionally, we'll need a photo of the product tag (if present on the product). For instance, if your furniture is squeaking, a video might be better than a photo.
Beautyrest pillow how to#
We need to see photos or videos of the issue to help us diagnose how to best help. No worries, it should take about 5 minutes and will walk you through the process step-by-step.įor other accessories & furniture issues.Įmail us at with a quick description of what you're experiencing along with pictures and your current address, and we'll get back to you once we review your message. To request a warranty claim, please fill out this Mattress Warranty Form. Softening of the mattress from regular use over time is not covered by the warranty. We recommend rotating the mattress at least every 6 months to ensure the mattress breaks-in appropriately on both sides of the bed. It's completely normal for the mattress to break in and soften with use over time. If you're having a mattress issue, we've found that unevenness or sagging can occur when the frame or foundation you're using isn't supporting the mattress properly. Skip to the bottom of this article for quick info on how to request a warranty claim on another product.
If you're experiencing one of these issues, we're here to help! Use the following tips and instructions to process a warranty claim on your mattress. This covers a number of things such as compressions deeper than 3/4", sagging, flaws in the foam causing it to split or crack, as well as cover defects, such as unraveled stitching. For example, our mattresses have a 10-year limited warranty. Our mattresses are crafted to live a long life helping you wake up better, which is why we offer limited warranties on our products. Having an issue with a product? Here’s what to do. Please reference the chart below for contact information. The process will differ depending on the product type. We will need verification in order to determine if we can provide further assistance.Īny non-mattress items may be covered by the manufacturer directly. If your retailer has closed, or you've moved out of their service area, reach out to us directly at either 87 or via email at. Most retail partners will handle their own warranties. Your mattress warranty is likely covered by the retailer directly. It is important to know that ONLY has the ability to handle returns and warranties for orders.
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